Frequently Asked Questions

Typical appliance deliveries are shipped using an experienced freight carrier. We offer three delivery tiers whose availability vary based on your location. Smaller items are typically shipped via UPS.

Click here for more information about our delivery options.

We deliver to the continental U.S. only. Unfortunately at this time, we are not able to ship to Alaska, Hawaii, Canada or abroad. We apologize for any inconvenience. We can however ship to a freight forwarder. We do not ship to APOs or PO Boxes.

A routine delivery usually takes one to two weeks for in-stock items. You will receive an update once the order has shipped. The shipping carrier will contact you the day before delivery to schedule. For more information, click here.

Shipping costs vary by destination and product type. Certain orders will be eligible for free delivery. Click here for a step-by-step guide.

We offer installation in many states, please check our installation page for details.

AJ Madison collects sales tax in Alabama, Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming. Estimated sales tax will be collected in the shopping cart at checkout.

Click here to track your order status Please have your Order ID and billing zip code handy.

Simply download the rebate form from our site, fill in your appliance's serial numbers and mail in the form to the manufacturer.

You will receive your warranty contract via USPS within 2 weeks of your order being shipped. It is important to register the serial numbers of your appliances as soon as they are delivered.

Please inspect your item upon delivery. If your product is damaged or does not meet your needs, please notify us immediately. Please contact customer service in the event you need to return your appliance. All returns new in the box require a Return Authorization and are subject to a 35% restocking fee. Shipping and handling charges to and from our warehouse are not refundable for returned items. For more details, click here.

If you have immediate questions, please call customer service at 800-570-3355 or email

Hours of Operation

605 13th Avenue
Brooklyn, NY 11218-3614
Phone: 718-732-4900
Fax: 800-570-7805

Monday: 7:00 AM - 8:00 PM
Tuesday: 7:00 AM - 8:00 PM
Wednesday: 7:00 AM - 8:00 PM
Thursday: 7:00 AM - 8:00 PM
Friday: 8:00 AM - 3:00 PM
Saturday: CLOSED
Sunday: 11:00 AM - 5:00 PM

__ Holiday Sales Phone Hours__
Thursday 11/25: 10:00 AM - 7:00 PM
Friday 11/26: 8:00 AM - 3:00 PM
Saturday 11/27 : 6:00 PM - 10:00 PM
Sunday 11/28: 10:00 AM - 8:00 PM
Monday 11/29: 8:00 AM - 9:00 PM

Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 4:00 PM
Saturday: CLOSED
Sunday: CLOSED

Thursday 11/25: CLOSED
Friday 11/26: 7:00 AM - 3:00 PM
Saturday 11/27: 6:00 PM - 10:00 PM
Sunday 11/28 : 10:00 AM - 4:00 PM
Monday 11/29: 7:00 AM - 7:00 PM

Monday: 10:00 AM - 6:00 PM
Tuesday: 10:00 AM - 6:00 PM
Wednesday: 10:00 AM - 6:00 PM
Thursday: 10:00 AM - 6:00 PM
Friday: 9:30 AM - 1:00 PM
Saturday: CLOSED
Sunday: 11:00 AM - 6:00 PM

Thursday 11/25: 10:00 AM - 7:00 PM
Friday 11/26: 8:00 AM - 3:00 PM
Saturday 11/27: 6:00 PM - 10:00 PM
Sunday 11/28: 10:00 AM - 8:00 PM
Monday 11/29: 8:00 AM - 9:00 PM

Monday: 9:00 AM - 6:00 PM
Tuesday: 9:00 AM - 6:00 PM
Wednesday: 9:00 AM - 6:00 PM
Thursday: 9:00 AM - 6:00 PM
Friday: By Appointment
Saturday: CLOSED
Sunday: 10:00 AM - 5:00 PM

Thursday 11/25: CLOSED
Friday 11/26: 8:00 AM - 3:00 PM
Saturday 11/27: 6:00 PM - 10:00 PM
Sunday 11/28: 10:00 AM - 8:00 PM
Monday 11/29: 8:00 AM - 9:00 PM

Warranty Information

AJ Madison is an authorized dealer. All appliances you purchase are protected by the manufacturer warranty.

Most manufacturer warranties cover parts and labor on the appliance for a year. The duration and coverage of a product's warranty depends on the manufacturer.

Though our sales team has up-to-the-minute information on each warranty, you'll also receive your warranty information with either your product or in the mail shortly after we deliver your appliance. Most of the time, manufacturers require you to fill out and mail a warranty form, which will also indicate when the warranty period starts (usually from warranty submission or purchase). For some products on the AJ Madison site, we have the warranty form under the "Info & Guides" tab on the product page.

AJ Madison also offers extended warranties that cover parts and labor for appliances (excluding commercial products, sinks, faucets and a few other items) up to five years, while most manufacturers' extended warranties just cover parts. These extended warranties are offered by a third-party called AllState. AllState's warranty extends the manufacturer's warranty for a designated period of time. For example, if your warranty covered in-home parts-and-labor, the AllState warranty would feature the same coverage. It's a great investment if you want to completely cover your appliance beyond the initial warranty cycle. You can purchase the AllState Protection Plan by clicking the "AllState" logo on the product page and selecting the plan that suits your needs.

Never make after-market alterations to your appliances that would void your warranty; the manufacturer will usually state what they consider voiding their warranty in the written agreement.

Always save copies of warranty documents and your original proof of purchase, since both are vital for proper and swift service under warranty.

Most of all, be safe in the kitchen. Take care of your appliances and perform light maintenance. Hopefully, you will never have to use your warranty, but it's great to have in case you need it.

Search Tips

At AJ Madison, we know there are can be an overwhelming amount of choices when it comes to appliance shopping. To help make your selection, we recommend the following:

  • Assess your budget, you can eliminate a lot of items that do not fall within your spending range
  • Choose the key features you want in your appliance (like water dispenser or ice machine in your refrigerator.
  • Consider the aesthetic you want for your space, and look at brands that fit your vision.

AJ Madison’s site is built to help you filter appliances based on these qualifications and more. Still unsure? Call in and speak to an appliance expert, and together find the right appliances for you

Customer Product Reviews

Nothing holds more weight than a critique from a real person who owns the product. To help your fellow online shoppers, we encourage you to submit a rating and written review for the appliance(s) you have purchased. By sharing your experience on AJ Madison you can assist others in outfitting their home.

Energy Star Appliances

Our Energy Star Center includes all Energy Star-qualified appliances including washers, dishwashers, refrigerators, freezers, air conditioners, air purifiers and dehumidifiers. Certain appliances, like ranges, are not Energy Star-certified because of the large amount of energy they consume. The government-run Energy Star program identifies and labels energy-efficient appliances and other products to encourage energy conservation. Like Energy Star, the Consortium for Energy Efficiency (CEE) promotes energy-efficient products and technologies. The CEE further defines appliance energy ratings by assigning tiers appropriate to energy usage. The three tiers are determined by the percentage that the product is more efficient than the federal standard; the higher the tier, the more efficient the appliance. Energy Star/CEE appliances are tested to verify they provide significant energy savings nationwide, while still delivering the features and performance you expect.

Each Energy Star-qualified appliance on AJ Madison has an Energy Guide label that we display in the "Info and Guides" tab on our product pages. You not only help reduce greenhouse gas emissions when purchasing Energy Star/CEE certified products, but you can reduce your yearly operating cost for these appliances. An Energy Star washer can net you $55 in yearly savings; that's more than $600 over the lifespan of the appliance! Also, you can earn additional money off with state rebates, manufacturer rebates and tax credits. The more energy-efficient appliances you buy, the more you save.

Energy Star refrigerators are built to use less water and energy and meet strict energy efficiency requirements determined by the EPA and the U.S. Department of Energy. Energy Star refrigerators use 20% less energy than non-qualified models and cut your energy bills by around $165 over the lifetime of your refrigerator. Energy Star refrigerators also reduce overall impact on the environment. Learn more about saving energy with your refrigerator purchase with these energy tips.

Choosing an Energy Star qualified room air conditioner can save you an average of $75 over the lifetime of the machine. Energy Star ACs use at least 10% less energy than standard models, as they often employ more features such as timers, digital displays, remote controls and directional vents to use the minimum amount of energy to cool your room. Learn more about saving energy with your AC purchase with these energy tips.

__How to Calculate Yearly Operating Cost __

For Refrigerators and Freezers, Dishwashers and Clothes Washers:
Estimated annual operating cost = Annual Energy Consumption (in kWh/yr) X $.1065

For Air Conditioners:
Estimated Annual Operating Cost = Capacity/ EER X 750 hours X $ .1065

Or just check our Energy Info tab on select product pages, where we do the math for you.

Certain appliances, like ranges and dryers, are not Energy Star-certified because of the large amount of energy they consume. However, the FTC has a purchasing guide to help you save the most energy with these devices.

Shop by Brand

Each brand brings its own strengths to the table, whether it be a distinct look or features that separate it from the competition. Even within brands there are series (and even sub-series!) that offer specific flourishes and features. Looking for high end ranges where “special” features are standard and the true value is in the build and construction? Blue-Star, Capital, and American Range are for you. Maybe you want a sound device that give you more bang for your buck, then you can look into Frigidaire, LG, and the like to fill this niche. Check out our comprehensive brand list here to learn about each brand and see which resonates with you the most.

More Ways to Shop

Why bother with the hassle of going out to shop when you can buy everything you want in the comfort of your bed while eating while eating just one more cookie (for sure, this is the last one!). Let AJ Madison bring the showroom to you. Browse and compare thousands of options complete with the latest production information, images, and money saving discounts and rebates until you find the right one for you. We even have a chat service if you want to connect to an product specialist to assist you in our online shopping experience. If you find "the one", buy it right away and before you know it will be shipped right to your doorstep (or into your home and installed if you opt for our white glove service).

In addition, regardless on which channel you use to shop at, you will always be able to view, print and connect to your purchase through our order lookup system. Stay connected.

Take full advantage of our courteous and professional product specialists that can provide indispensable knowledge to assist you in choosing the right products for your kitchen, laundry room, or outdoor space. Our staff is trained to provide information through every step of your purchase, from product information to post purchase shipping and installation questions.

For those who buy in bulk (contractors, builders, architects, designers, etc) please contact our Corporate Sales Division either by email at or by phone at 800-570-3355 (choose option 2, then option 3), and we will provide you with special pricing.

Brooklyn Showroom

In Store: No matter what appliance you're interested in (from kitchen to the outdoors) AJ Madison has you covered. Our state of the art showroom shows off all major appliances housed in beautiful kitchen displays.

Our staff is ready to assist you in selecting the right appliances for your home or beyond. These specialists are available to help you go through your kitchen drawings/plans and assist you in selecting the appliance that will best fit your needs, style, taste & budget.

Tips before you buy

__Pre-Purchasing Tips __
There are several things you should check before buying an appliance. Take advantage of our comprehensive site to check model specifications and installation guides or call our appliance experts at 800-570-3355 for more information. Here are some other tips so you can be ready to go after you make your purchase.

Before deciding on the model that you will buy, carefully measure the area in which your appliance will be placed. It's also good to measure all doors and areas that the appliance will need to travel through before it reaches its final destination. We offer pre-delivery surveys. Please call to speak with an appliance expert for pricing and more information.

It is equally important to know if you're house or apartment needs gas or electric connections. Also, check to see what the correct voltage and the plug type of the outlet that you will be using before purchase.

Please review the required parts for each product so you know what cables and accompanying accessories you will need for the appliance and if they are sold separately. Note: Many electric ranges and electric clothes dryers do not come with plugs and have to be purchased separately.

When placing an order please add any special delivery instructions in the delivery notes section of checkout. Include information such as how many floors the item will have to be carried up and any other information our delivery team will need to know. This will ensure quick, hassle-free delivery.

Start thinking about how you will assemble and install your appliance and what kind of services you might need to help you. We offer installation services in New York and New Jersey and can refer an installer in most other locations

Energy Saving Tips

  1. Choose a refrigerator with an external ice & water dispenser, to greatly reduce opening the fridge to retrieve those items.
  2. Purchase a Bottom Mount or French Door refrigerator as these models use, on average, 16% less energy than side by side models (according the consumer energy center).
  3. Choose a refrigerator that has a manual defrost, as they use half the energy of an automatic defrost model. This does come with a tradeoff, as the manual unit will need regular servicing.
  4. Make sure your refrigerator is sealed tight, if air is escaping the compressor is working harder than it needs to. Look for units that have a door open/temperature alarm as a feature, they will audibly alert you if something is wrong.
  5. Look for the ENERGY STAR ® label on your appliance, as it guarantees it falls within energy efficient guidelines
  1. Proper installation is the most important way to keep an AC energy efficient. If it is not properly sealed at its borders cool air is constantly escaping, and the compressor is working harder to keep the room at the desired set temperature.
  2. Take advantage of your AC’s timer and programming functions. Set them for appropriate times to reduce continuous usage and reduce energy consumption.
  3. Clean your AC’s filter regularly, a dirty filter restricts air flow and makes the unit work harder than it needs to. Most AC’s will have a check filter feature to inform you when it needs to be cleaned.
  4. Turn off the AC when no one is the room. If you want the room to not be too hot upon returning, leave it running at higher temperature setting to reduce energy usage.

Product Help

AJ Madison is constantly adding new models to expand our inventory every day. If you don’t see what you’re looking for on our website, just call in and speak with one of our product specialists. In all likelihood we will be able to source that appliance for you. AJ Madison also sells parts and add-ons. Click Here to find appliance parts. Unfortunately, we don’t carry Viking and Fisher Paykel parts at this time.

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